Terms of Trade

Acceptance of Terms

All work is booked, scheduled, commenced, carried out and completed on the basis that the customer has had fair opportunity to read and accepts in their entirety the below terms and conditions. Full acceptance of the below terms and conditions is understood to have taken place unless notification in writing of non-acceptance is received prior to 6:00pm the day before scheduled work is set to commence. The below terms and conditions will be in effect from the time a booking is made and will remain in effect after work is completed.


Contracting Entity

"Spiderban Pest Control Nelson, Tasman, Marlborough, West Coast, Kaikoura"; "Spiderban Nelson, Tasman, Marlborough, West Coast, Kaikoura"; "Spiderban Pest Control"; "Spiderban Pest Extermination"; "Spiderban Pest Extermination and Control"; "Spiderban Pest Control Nelson"; "Spiderban Pest Control Tasman"; "Spiderban Pest Control Nelson Tasman"; "Spiderban Pest Control "Marlborough"; "Spiderban Pest Control West Coast"; "Spiderban Pest Control Kaikoura"; "Spiderban Pest Control Marlborough Kaikoura"; "Spiderban Pest Control Blenheim"; "Spiderban Pest Control Greymouth"; "Spiderban Nelson"; "Spiderban Tasman"; "Spiderban Nelson Tasman"; "Spiderban Marlborough"; "Spiderban West Coast"; "Spiderban Kaikoura"; "Spiderban Marlborough Kaikoura"; "Spiderban Blenheim"; "Spiderban Greymouth"; "Spiderban Borer Control" and "Spiderban Borer Treatment" are trading names of Spiderban Nelson Limited, the contracting entity.


Payment Terms

Payment in full of all accounts is required by the due date stated on the invoice.

Spiderban Nelson Ltd T/A Spiderban Pest Control Nelson, Tasman, Marlborough, West Coast, Kaikoura (or any of the trading names listed in "Contracting Entity" above) reserves the right to pass accounts overdue by 30 days or more on to a collection agent without further notice.

Recovery of all costs involved in the debt collection process will be sought.

Interest may be charged on overdue accounts at a rate of 1.5% per month from the date the account was due.

Please make contact to discuss payment of your account should paying by the due date be an issue.

Bank details for online payments:

Account: 02-0704-0145662-000

Payment Reference:Your invoice number


Cancellation and Rescheduling Fees

Spiderban Nelson Limited reserves the right to charge a cancellation or rescheduling fee of up to 20 percent of the total quoted cost of work booked in the event the customer cancels or reschedules part or all of that work later than 6pm the day before the work was scheduled to be done. Provision for this fee is in place to cover a portion of any resultant losses from the planned allocation of product, equipment, employee time, and unavailability of the booked time for other chargeable work.
A customer may give notice of cancellation or rescheduling in person to a Spiderban Nelson Limited employee; by phone conversation with a Spiderban Nelson Limited employee; via phone voice message; via mobile phone txt message or via email.


Limitation of Liability

Cats; Dogs; Birds; Fish; Other Household Pets; Bees; Plants; Trees:

In the event that illness, injury or other such perceived or diagnosed harm to a customer's cat(s), dog(s), bird(s), fish, any other household pet(s), bees, plants and/or trees, or death thereof, may be thought to or is reported by a veterinarian, apiarist, arborist, botanist or any other such appropriately qualified person to have been possibly or likely to have been brought about or caused by Spiderban Nelson Ltd ("the company"), it's employees or agents, by way of insecticide treatment of the interior living areas, exterior cladding, roof-space, under-floor/deck areas and/or section surrounding a property, including spray-drift to non-target areas, then any potential liability for such alleged harm will be limited to the lessor of a)a refund of all invoiced monies paid for the service(s) claimed to be at fault or b)$500. If the account in question has not yet been paid then the company may, at it's sole discretion, deduct from the amount owing what it deems fair settlement up to the maximums in a) and b) above, with any money left owing to be settled by the customer on or before the due date of the original invoice. Any refund, payment or deduction made by the company to any allegedly wronged party will be made, at it's sole discretion, on the basis that the other party's acceptance of and/or benefitting from any such arrangement will be deemed to represent full and complete settlement of all current and future claims relating to the specifically raised grievance and that the payment is accepted to be a goodwill gesture made by the company and is not and should not be interpreted as acknowledgement of fault or responsibility.


Rodent and Possum Servicing and Extermination

In the event of rodents or possums becoming/remaining established inside and around the serviced/extermination area(s) despite the service/extermination measures in place, Spiderban Nelson Ltd ("the company") will not accept any responsibility, financial or otherwise, for damage to buildings or business/personal property, alleged or actual, caused as a direct result of rodent or possum activity inside or around the treated area(s). This limitation of responsibility includes odours from decaying rodent or possum carcasses and any related impacts, financial or otherwise, this may cause to the business/residents. Excluding those caught in traps or shot, where these methods are employed, recovery of rodent and possum carcasses is not part of the service offered.

Spiderban retains ownership of all rodent and possum control equipment placed/installed in and around the customer's property/premises. As such, equipment may be moved, removed, replaced and treatment methods altered at any time by and at the sole discretion of the company and its employees/agents.

The customer shall provide reasonable access to serviced areas of their property/premises for the purpose of Spiderban being able to service the placed/installed equipment on or about the time when service visits are due or for the recovery of placed/installed equipment after service arrangements have concluded. In the event that Spiderban is unable to organise with the customer the recovery of installed/placed equipment after the conclusion of service arrangements, and the company having made reasonable efforts to do so for a reasonable period of time, the full new replacement cost of unrecoverable equipment may be charged to the customer.

Unless prior consent is sought and granted in writing, the customer or their employees/agents shall not move, remove, replace, handle, lose, damage or destroy any equipment placed/installed by Spiderban. The company reserves the right to charge the customer the full new replacement cost of any moved, removed, replaced, handled, lost, damaged or destroyed equipment.

The customer consents to Spiderban using any of the following extermination and control methods at or around their property/premises: Poison baiting and Kill trapping. The type,form, method and placement of poison baiting and kill trapping employed shall be at the sole discretion of the company and its employees/agents. Use of firearms to exterminate and control Possums will be discussed and agreed with the customer prior to this method being used.

All rodent and possum servicing and extermination arrangements are entered into by the company on the basis that the customer has accepted the preceding points in their entirety.

Properties Under Management on Behalf of Owners

Work will be booked and undertaken conditional on full acceptance of the following:
-1(a): The property management company/entity declares and confirms that it is authorised as the agent of the owner(s) to agree to our Terms of Trade for work at their properties on their behalf.
-1(b): The contract for service and any warranties for pest control work at all properties will be/is between the property management company/entity and Spiderban Nelson Limited and is not between the owner(s) of the properties and Spiderban Nelson Limited.
-1(c): The property management company/entity will be invoiced directly for work carried out at all properties and accepts full responsibility for payment of these accounts when they are issued. Where there is a specific request by the property management company/entity to make the invoice out to the property owner directly, this will not alter the responsibility of the property management company/entity to assume full accountability for timely payment in full of the account. In situations where the property management entity is an individual person, rather than a company, they will assume personal responsibility for the account until it is paid in full. Any necessary collections activities for unpaid accounts will be taken against the property management company/entity rather than the owner(s) of the properties.
-1(d): All communication and correspondence relating to pest control work will be handled between the property management company/entity and Spiderban Nelson Limited. Except as required by law, no communication or correspondence will be engaged in with the owner(s) of properties where work has been carried out. Notwithstanding the preceding points, Spiderban employees will, as necessary, communicate and correspond with tenants/guests of managed properties for the purpose of booking ordered work, arranging preparation steps and answering questions relevant to work ordered.
-1(e): The issuing/receipt of a Work Order or other written instructions from an employee or agent of the property management company/entity will be deemed to be full acceptance of our Terms of Trade in their entirety.

Warranty Information, Considerations and Limitations

General - Applies to ALL Warrantied Treatments:

THE BELOW TERMS APPLY, WITHOUT VARIATION, TO THE APPLICABLE TREATMENT(S) UNLESS SPIDERBAN PROVIDES NOTICE IN WRITING TO THE CUSTOMER AT THE TIME OF QUOTE AND/OR BOOKING.

WHERE NO WARRANTY DETAIL IS SPECIFICALLY NOTIFIED IN WRITING DIRECTLY TO THE CUSTOMER PRIOR TO WORK COMMENCING OR THEREAFTER, THE APPLICABLE PERIOD/TERMS BELOW SHALL BE TAKEN AS THE WARRANTY PROVIDED FOR THE SERVICE.

EXTERIOR TREATMENTS

Washing, water-blasting, chemical cleaning, painting, staining, re-cladding, re-surfacing, renovating and/or replacing any exterior part of the treated building(s) within the warranty period associated with the treatment(s) concerned may diminish the effectiveness of or remove the treatment(s). For Ant treatment, this also applies to (in addition to the above) earthworks, landscaping, re-turfing, re-surfacing and/or paving of or on the immediate surrounding section, as well as washing, water-blasting, chemical cleaning, painting, staining, renovating and/or replacing any outdoor surface within the treated area(s).


The warranty provided with any treatment(s) may be effected or invalidated if the treated areas are subject to any of the the above activities.


INTERIOR TREATMENTS

Washing, chemical cleaning, painting, wall-papering, staining, re-cladding, re-surfacing, renovating and/or replacing any interior part of the treated building(s) within the warranty period associated with the treatment(s) concerned may diminish the effectiveness of or remove the treatment(s). For Flea and Bed Bug treatments, this also applies to (in addition to the above) washing, chemical cleaning, staining, removing or replacing floor coverings within the treated area(s).

The warranty provided with any treatment(s) may be effected or invalidated if the treated areas are subject to any of the the above activities.


Warranty Periods and Treatment Specific Additional Details:

SPIDER CONTROL EXTERIOR

Exterior treatment for spiders and new cobwebs has a warranty of 12 months from the INVOICE DATE. The warranty covers the house or commercial building treated, per the invoice, and most permanently fixed, structurally significant attachments. Unless explicitly stated otherwise in writing this warranty DOES NOT COVER (attached or unattached) fences, trellises, pergolas, balustrades, gates, air-conditioning units, LPG bottles, water storage tanks, ground level deck exterior edging, lower level slatted/trellised building cladding, stairs, aerials, satellite dishes, security lights, outdoor furniture, sculptures, barbeques,, storage boxes/cupboards, garden walls, garden/spa huts, letter-boxes, wheelie bins, retaining walls, clothes-lines, swimming pool area structures, garden/pump sheds, garden/decorative arch-ways, play houses, play-ground/sports equipment, trampolines, detached car-ports, detached garages, detached lean-tos, benches, boxed gardens, spa pools, shade-sails, shade-sail posts, umbrellas, caravans, vehicles and trailers.

ANT CONTROL EXTERIOR

Exterior treatment for ant infestation has a warranty of 6 months from the INVOICE DATE.

COCKROACH EXTERIOR BARRIER

Exterior barrier treatment for cockroaches has a warranty of 6 months from the INVOICE DATE.

SPIDER CONTROL INTERIOR

Interior treatment for spiders has a warranty of 6 months from the INVOICE DATE. The warranty DOES NOT COVER the roof or floor voids.

ANT CONTROL INTERIOR

Interior treatment for ants has a warranty of 6 months from the INVOICE DATE. The warranty DOES NOT COVER the roof or floor voids.

COCKROACH CONTROL INTERIOR

Interior treatment for cockroaches has a warranty of 6 months from the INVOICE DATE. The warranty DOES NOT COVER the roof or floor voids.

FLY CONTROL INTERIOR

Interior treatment for flies has a warranty of 6 months from the INVOICE DATE. The warranty DOES NOT COVER the roof or floor voids.

IMPORTANT: INCREASED WARMTH AND HUMIDITY WILL INCREASE THE SPEED AT WHICH INSECTICIDE IS PROCESSED BY FLIES. The treatment’s knock-down and repellent function works best at a temperature below 26 Degrees Celsius. High humidity may also affect the treatment’s knock-down and repellent function. For best results it is recommended that the temperature and humidity in the treated building(s) is regulated using an air conditioning system or similar process.

FLEA CONTROL INTERIOR

Interior treatment for fleas has a warranty of 6 months from the INVOICE DATE. Treatment of all resident domestic pets for fleas needs to be up to date as a condition of this warranty. The warranty covers the room(s)/area(s) specifically treated only. The warranty DOES NOT COVER furniture (including lounge suites and beds) and furniture coverings (including pillows and bedding).

BED BUG CONTROL INTERIOR

Interior treatment for bed bugs has a warranty of 6 months from the INVOICE DATE. The warranty covers the room(s)/area(s) specifically treated only. The warranty DOES NOT COVER furniture (including lounge suites and beds) and furniture coverings (including pillows and bedding).